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Which Type of Service is Best for You?

When deciding between video-based and email-based general writing help, which kind of appointment is best for you?

A video-based appointment is the most like our regular in-person help—a virtual face-to-face conversation with a tutor. We recommend this type of appointment for most students and for any writing situation.

Does one of these sound like your situation? Choose a Video-Based General Writing Help appointment.

  • I have a completed or partial draft and want to get some advice about whether I’m on the right track.
  • I’m just getting started on my assignment and am not sure how to proceed.
  • I’ve never written this kind of paper before and need some guidance.
  • I’m searching for sources for my project and haven’t been able to find any good ones. What do I do?
  • Talking face-to-face with someone about my writing usually helps me the most.

Video-based appointments are available in 30-minute slots. You can talk with the tutor for all or part of that time—whatever suits your need.


When you have specific questions about a complete draft or about a specific part or feature of your paper, an email-based appointment is appropriate. Be sure to describe your assignment and your questions when making the appointment—the more detail you give the tutor about what you need help with, the better!

Does one of these sound like your situation? An Email-Based General Writing Help appointment is appropriate (and a Video-Based General Writing Help appointment would also work).

  • I’ve written a complete draft and want to know what I can do to improve it.
  • I’ve written my introduction and thesis and want to know if I’m on the right track.
  • I’ve written the methods, results, or discussion section and want to know what I can do to improve it.
  • I have some specific questions about how to cite my sources.

In an email-based appointment, you send us your specific question(s) and assignment, upload a completed or particular part of a draft, and we return feedback via email within 30 minutes of the appointment start time.